FairPlay24 Rules and Regulations
FairPlay24 maintains strict rules and regulations to ensure fair, transparent, and secure gaming for all players. These rules govern how our platform operates, how bets are placed and settled, how sports results are determined, and how we maintain integrity across all gaming activities.
General Rules and Platform Management
Platform Integrity
FairPlay operates as a regulated gaming platform committed to fair play standards. All games, betting markets, and transactions are governed by strict internal controls and external audits. We maintain transparency in odds calculation, market settlement, and result determination.
FairPlay reserves the right to suspend or close markets at any time to maintain platform integrity. While we aim to keep markets active as long as possible, we prioritize fair outcomes over extended betting windows. If a market needs suspension for integrity reasons, affected customers will be notified immediately.
Technology and System Management
FairPlay uses advanced technology to provide seamless gaming experiences. However, technical failures can occur despite our best efforts. We are not liable for losses caused by internet connectivity failures on your end, device malfunctions, telecommunication service interruptions, data center outages, or external cyber attacks.
If a technological failure is apparent to customers (for example, odds not updating or games freezing), you must report it to support immediately. If you continue betting despite apparent errors, FairPlay reserves the right to void those bets to protect your interests and prevent exploitation.
Market Suspension and Access Restrictions
FairPlay may restrict access to specific markets or entire market categories without prior notice if technical issues affect market integrity, unusual betting patterns suggest fraud, legal or regulatory concerns arise, events are cancelled, or suspicious activities are detected. During restrictions, no new bets can be placed, but existing bets remain valid and will be settled according to rules.
Managing Markets During Events (In-Play Rules)
In-Play Market Suspension
For most sports, markets are scheduled to transition from pre-play to in-play at specific times. FairPlay24 aims to suspend markets precisely at the scheduled time but does not guarantee exact timing. Delays of a few seconds to a few minutes can occur due to technical factors, broadcast delays, or information latency.
Late Bets After Official Start
If a market fails to suspend at the scheduled start time and bets continue to be placed, all bets matched after the official “off” time are voided if the market never transitions to in-play mode during the event. This rule protects bettors from unfair situations where they place bets without knowing actual event developments.
Material Events in Soccer
In soccer, specific events are considered “Material Events” requiring immediate market suspension including goals, penalties, and red cards. If FairPlay fails to suspend markets when these events occur, we reserve the right to void unfairly matched bets. This voiding can happen during the match or after completion, once events are confirmed.
VAR (Video Assistant Referee) Cancellations
If a goal is initially awarded but later cancelled via VAR review, all bets matched between the goal and its cancellation are voided. The cancellation creates an unfair betting situation, so affected bets are protected by voiding.
Live Broadcast Delays
Players should be aware that “live” broadcasts often have delays. Depending on your broadcast source, events may be delayed 5-30 seconds from actual occurrence. This means when you see an event and place an in-play bet, the actual event may have already happened moments before. FairPlay takes reasonable precautions to account for broadcast delays, but we cannot guarantee perfect timing.
Bet Settlement and Results Determination
Official Results and Governing Bodies
All sporting results are settled based on the official result announced by the relevant governing body. Subsequent disqualifications, appeals, or result amendments announced more than 24 hours after initial settlement are generally not considered. This rule provides finality and prevents endless disputes.
No Official Result Available
If no official result is published within a reasonable timeframe, FairPlay determines results using information from reputable independent sources. If new information emerges within 48 hours of settlement contradicting our determination, we may reinstate or resettle the market. Information received more than 48 hours after settlement is generally not reconsidered.
Uncertain Results
If significant uncertainty exists about the correct result, FairPlay may suspend settlement of a market for an extended period until uncertainty is resolved. In extreme cases where the result cannot be determined with reasonable confidence, FairPlay reserves the right to void the entire market and refund all bets.
Market Resettlement and Error Corrections
Correcting Settlement Errors
Markets are typically settled shortly after events conclude. However, FairPlay may amend settlements if the official result announced differs from our initial settlement, the entire market was voided, or a clear settlement error occurred. When corrections are made, customer account balances are adjusted accordingly, and you will be notified with clear explanations.
Courtesy Early Settlements
Sometimes FairPlay settles markets before official results are confirmed as a customer service benefit. However, we retain the right to reverse this settlement if the official result differs or the market is eventually voided.
Reversing Erroneous Settlements
If FairPlay settles a market in error, we will reverse the settlement and correct customer balances. This protects the integrity of our platform and ensures fair outcomes.
Fair Play and Integrity Policies
Cheating Prevention
FairPlay maintains zero tolerance for cheating including market manipulation, court siding (betting on inside information), sniping (exploiting odds after knowing outcomes), commission abuse, multi-account abuse, payment fraud, and system exploitation.
If fraud is detected, all related bets are voided, winnings forfeited, and accounts may be permanently suspended.
Integrity Investigations
FairPlay investigates unusual patterns including sudden betting volumes, suspicious odds movements, multiple accounts betting identically, and rapid geolocation changes. During investigations, your account may be temporarily restricted. Investigations are conducted fairly, and you will be informed of results. FairPlay’s decision in integrity matters is final and binding.
VPN and Proxy Usage
Using VPN, proxy servers, or location-masking technology is strictly prohibited. If detected, all bets are invalidated, accounts may be suspended, and winnings may be forfeited.