Contact Fairplay — Get In Touch
We’re here to help around the clock. Whether you have questions about your account, need technical support, want to report a problem, or are interested in partnerships, FairPlay’s dedicated support team is available 24/7 to assist you. Choose the contact method that works best for you.
Live Chat Support (Fastest Response)
- Live chat is the fastest way to reach FairPlay. Available directly in your account, chat connects you with a support agent instantly—no waiting in queues or delays. Get answers to your questions in real-time conversations.
- How to Access: Log in → Click “Chat” icon (bottom-right) → Select issue category → Type your question. A support agent responds within 1-5 minutes.
- Available: 24/7, including weekends and holidays. During peak hours (6 PM – 10 PM), responses may take 10-15 minutes, but agents remain available continuously.
- Best For: Urgent issues, quick questions, immediate assistance with gameplay problems, account access issues, and real-time troubleshooting.
- What You’ll Need: Account reference number, registered phone number, email, and specific issue details (date, time, game name, transaction ID).
Email Support
Email Address: support@fairplay.com
Email is ideal for detailed inquiries, complex issues requiring investigation, account disputes, deposit/withdrawal problems, bonus questions, general feedback, and documentation-heavy concerns. Email creates a written record of your communication.
What to Include:
- Subject line: Clear issue description (e.g., “Account Login Problem,” “Withdrawal Not Processed”)
- Account reference: Your 9-digit account number
- Phone number: Your registered phone
- Email: Associated with your account
- Issue description: Detailed explanation with timing and screenshots if applicable
- Transaction IDs or bet slip numbers if relevant
Response Time: Most inquiries receive responses within 24-48 hours. Mention “URGENT” in the subject line for priority handling.
Phone Support
Dedicated Helpline: +91-9888888888
Toll-Free: 1800-6666-7655 (if available in your region)
WhatsApp: +91-9888888888
Phone Support Hours:
- Monday-Friday: 9:00 AM – 9:00 PM IST
- Saturday-Sunday: 10:00 AM – 8:00 PM IST
- Public Holidays: 10:00 AM – 6:00 PM IST
For issues outside these hours, use live chat (24/7) or email support.
- What to Prepare: Account reference number, registered phone, email, specific issue details, transaction IDs, and a quiet location where you can speak clearly.
- Average Wait Time: 3-5 minutes during normal hours. Peak hours (6 PM – 10 PM) may extend to 15-20 minutes. Mornings (9 AM – 5 PM) typically have shorter waits.
- Best For: Complex issues requiring detailed explanation, when typing is difficult, urgent matters needing immediate escalation, and when email/chat resolution failed.
WhatsApp Support
WhatsApp Number: +91-9888888888
WhatsApp provides convenient messaging combining email’s record-keeping with chat’s speed. Send messages anytime, and our team responds during business hours (typically within 2-4 hours).
How to Use: Save the FairPlay WhatsApp number → Open WhatsApp → Start conversation → Send clear message describing your issue with account reference and details → Our team responds with solutions.
Why Use WhatsApp? Messages are saved for your records, share screenshots instantly, convenient if you lack email access, message anytime (response during business hours).
Best For: Customer preferences for messaging, issues requiring screenshots, follow-ups to previous conversations, non-urgent matters needing documentation, and customers with good WhatsApp connectivity.
Social Media Support
Follow FairPlay on Social Media:
- Facebook: facebook.com/FairPlayOfficial
- Twitter: @FairPlayGaming
- Instagram: @FairPlayOfficial
Send direct messages to our official accounts with your issue. While public posts are visible, direct messages are private. Include your account reference and issue details. Response times are typically 4-8 hours.
Best For: Public announcements acknowledgment, general inquiries, feedback and suggestions, promotional questions, and when other channels are inaccessible.
Important: Never share sensitive information (passwords, OTP codes, card details, bank details) on social media. Use email, phone, or live chat for sensitive communications.